ارزیابی عملکرد معاونت توسعه مدیریت و منابع (پشتیبانی) دانشگاه های علوم پزشکی کشور براساس مدل EFQM در سال 1389

نوع مقاله: مقاله پژوهشی


عنوان مقاله [English]

Performance Evaluation of deputy of management and resources development of Iranian Medical Science Universities (on the basis of EFQM Model) in 1389 (Text in Persian)

چکیده [English]

Background: using organizational excellence models for determining strength points، improvable areas and achievement level of organizations to better quality and performance is very effective. 

Goal: The objective of this study is Performance Evaluation of all deputy of management and resources development of Iranian Medical Science Universities on the basis of EFQM Model in 2011.

Methods: This is a descriptive، cross-sectional & practical study that evaluates performance of all deputy in 2011 in a field study. data collected with questionnaire including 125 indicators on the basis of 7 criteria of: Leadership، Policy & Strategy، people، Partnership & Resources،Processes،Costumer Results and Key Performance Results was used in six central areas of deputy. 36 questionnaires were received from 42.and data analysis was performed by Excel and descriptive statistics methods.

Findings: This study showed that maximum average performance score in deputy of area was 71.43% indicating moderate level of performance. Twelve percent had an appropriate situation. Among the studied، the highest and lowest score was %96.92 and %26.13 respectively. The highest average score in all subordinate units is related to center of management development and administrative reform with 58% and others centers respectively obtained 51.13% 50.09%، 42.98%، 42.93% and 34.93%. Concerning evaluation criteria، the highest score was for processes criterion which obtained percentage of 90%. Other criteria respectively obtained 67% (standard resources and partnerships)، 65% (policy and strategy)، 43% (key performance results)، 43 (leadership)، 38.13 (customer results) and 35.56% (people).

Conclusion: This model is an appropriate tool for determining strength and improvable points of universities. It is obvious for achieving excellence required continuous cooperation of Universities and concerned with Ministry of Health for implementing plans better.

کلیدواژه‌ها [English]

  • evaluation
  • performance
  • Medical Sciences Universities
  • EFQM