نویسندگان
1 علوم پزشکی تهران
2 وزارت بهداشت درمان و آموزش پزشکی
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
Background
& Aims :Communication with patients has a vital role in nursing and medical
profession that health care planning is deponding on it. Patieint relationship
management is an approach with a view of organizational and strategic change
process which an organization attempt to
achive patients satisfaction.
Materials &
Methods: In this
analytical-descriptive cross-sectional study a sample of 100 patients were
selected through simple random method that consisted of the patients being
discharged from a teaching hospital during a 15-day period. The patients were
interviewed at discharge time.
Results : The data were gathered using a valid questionnaire which was
approved by the experts in this field. The reliability of the questionnaire was
determined to be 82% using the method test-retest and Cronbach’s alpha test. To
determine the association between each variable and satisfaction status Fisher
test and T test analyses were carried out .patients’ satisfaction with hospital
services concerning medical, nursing, paraclinical and discharge services, selection
and Patients’ general satisfaction with hospital services were in general,
13.2, 45, 20.1, 7.6 and 2.8% were quiet satisfied, satisfied, rather satisfied
and quiet dissatisfied respectively. The results showed that there was a
significant statistical relation between the age of the patients and the degree
of their satisfaction with the nursing staff treatment (p = 0.012) and that of
service staff (p = 0.009).
Conclusion: In order to increase patient satisfaction with hospital
services, should improve hospital services.Also, using a model based on patient
relationship management, in order to increase patient satisfaction seems to be
essential in hospitals
کلیدواژهها [English]
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